Microsoft security calls

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For more information, view known tech support scam numbers and popular web scams. Share and implement the general tips on how to prevent malware infection. Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information, or to fix your computer.

Download software only from official vendor websites or the Microsoft Store. Use Microsoft Edge when browsing the internet. Furthermore, Microsoft Edge can stop pop-up dialogue loops used by these sites. Enable Microsoft Defender Antivirus in Windows It detects and removes known support scam malware. Uninstall applications that scammers asked to be install.

If access has been granted, consider resetting the device. Run a full scan with Microsoft Defender Antivirus to remove any malware. Apply all security updates as soon as they are available. On the Phone page, type the phone number for your mobile device, choose Call me , and then select Next. Answer the verification phone call, sent to the phone number you entered, and follow the instructions.

Your security info is updated and you can use phone calls to verify your identity when using two-step verification or password reset.

If you want to make phone calls your default method, see the Change your default security info method section of this article. If you no longer want to use phone calls as a security info method, you can remove it from the Security info page. Important: If you delete phone calls by mistake, there's no way to undo it. You'll have to add the method again, following the steps in the Set up phone calls section of this article.

On the Security info page, select Delete next to the Phone option. Select Yes from the confirmation box to delete the Phone number. After your phone number is deleted, it's removed from your security info and it disappears from the Security info page. If Phone is your default method, the default will change to another available method.

If you want phone calls to be the default method used when you sign-in to your work or school account using two-factor verification or for password reset requests, you can set it from the Security info page. On the Security info page, select Change next to the Default sign-in method information.

Reset your password if you've lost or forgotten it, from the Password reset portal or follow the steps in the Reset your work or school password article. Get troubleshooting tips and help for sign-in problems in the Can't sign in to your Microsoft account article. Table of contents. Work or school accounts. Microsoft Authenticator App. Two-step verification. My Staff portal. My Account portal.

Security Info portal.